Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when subscribing to our newsletter and any other services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services then you can be assured that it will only be used in accordance with this privacy statement.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your device to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name and email) if you sign up for our newsletter or take part in a competition.

We collect such non-personal and personal information for the following purposes:

This includes:

  • Questions, queries or feedback you leave, including your e-mail address if you send an e-mail to;
  • Personal details including your name and email address; and
  • Any other information you choose to provide.

This allows us to:

  • To provide and operate the services including delivery of our newsletter to your inbox;
  • Respond to any feedback you send us;
  • Provide you with information relevant to our service;
  • To provide you with ongoing customer assistance and technical support; and
  • To comply with any applicable laws and regulations.


Our company is Urban Media Ltd and our website is hosted on the Rackspace platform. Our newsletter is hosted on MailChimp platform which provides us with the online platform that allows us to send the newsletter to you. Your data may be stored through MailChimp’s data storage, databases and the general MailChimp applications. They store your data on secure servers behind a firewall. You can read through MailChimp’s privacy policy by clicking on this link.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How do we communicate?

We may contact you to notify you regarding your account, any competitions you may have entered into, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company or our services, or as otherwise necessary to contact you to enforce our terms and conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages.

How we use cookies

A cookie is a small file which asks permission to be placed on your devices’s hard drive. Once you agree, the file is added and the cookies help analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical and analysis purposes.
Cookies help us provide you with a better services, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Some web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking fully advantage of the services.​

Changes to the policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Links to other websites

Our website and/or the newsletter you have subscribed to may contain links to other websites of interest and videos hosted on other platforms. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Controlling your personal information

We hold your personal data to provide you with quotes for services and news about our services. We will not sell, distribute or lease your personal information to any third party without your consent.

If you believe we are holding incorrect or incomplete information on you please write or e-mail us and we will correct any incorrect information. Similarly, should you have a personal data request, please contact us so that we can reply in a timely fashion.
Please use the email address